BYD opens service center in Indianapolis
By Mike Brezonick15 April 2021
BYD, the global manufacturer of electric buses, trucks, forklifts and rail vehicles, announced the expansion of North American operations with the opening of a service center in Indianapolis, Ind., to serve its Midwest customers. The center will provide quick access to parts, care, and expertise for BYD buses and trucks.
The service center, located at 1211 Roosevelt Avenue, covers 31,500 sq. ft., has three service bays, a parts warehouse, and all the equipment necessary to handle customer aftersales care. The center, staffed by a team of eight employees, is open from 7 a.m. to 3:30 p.m. Monday through Friday.
“BYD wants to make sure our customers get quick, expert care,” said Patrick Duan, senior vice president of BYD’s North American subsidiary in Los Angeles, Calif. “BYD is committed to top-quality customer service. We are creating a network of service centers to bring BYD and its customers closer together.”
Customers near the service center include Indianapolis’ transit agency IndyGo, the Kansas City International Airport, and the City of Columbia, Missouri’s transit agency Go COMO. Customers in the region operate BYD buses ranging in size from the 30-foot K7M to 60-foot K11M, BYD’s largest transit bus model.
The center will also serve BYD truck customers as that markets grows, the company said.